Harry Donihue

Business Analyst

Identifies needs of an e-commerce website and work with resources to increase sales, strengthen processes and improve efficiency. I act as mediators and facilitator for web related business systems.

• Guides daily operations of the product team, analyzes project roadmap, and prioritize the development efforts of multiple eCommerce technology projects.
• Works with a team of front-end and back-end web developers, quality assurance analysts, project managers, copywriters and UX designers to develop new products.
• Authors high quality product requirements that define new development initiatives.
• Maintains a healthy product backlog by effective grooming sessions, prioritization of key products, and planning of project lifecycles using scrum methodology.
• Writes product documentation for the end user.
• Creates flow charts that illustrate complex data flows and detailed user journeys.
• Generates mockups and wireframes to improve requirements and documentation.
• Assesses stakeholder needs, technology trends, and major competitors in order to align product and technical requirements to business needs.

Project Manager

Was responsible for owning client relationships and working directly with key stakeholders to organize and produce documentation for highly technical websites from start to finish.

• Worked with franchisors to build engaging and goal oriented websites
• Coordinated and provided technical documentation for internal teams
• Worked daily with designers, content writers, and technical developers on brand objectives
• Developed intuitive sitemaps based on business needs and best practices
• Ensureed brand voice is consistent across all web marketing initiatives
• Performed quality control and user testing across many browsers and devices
• Monitored campaign quality and performance via Google Analytics
• Communicated with stakeholders of varying technical knowledge

Product Manager

Worked directly with the CEO and development team to continuously grow and improve eCommerce website as well as internal admin CMS in line with company objectives.

• Initiated and coordinated projects to support eCommerce website and internal teams
• Launched web applications, internal admin interfaces, and smartphone apps
• Prepared project requirements and documentation for our web development team
• Prioritized the work of 4 web developers based on long term company goals
• Worked with company stakeholders to solve problems and create new efficiencies
• Frequently evaluated data to understand problems and align solutions to team goals
• Analyzed and tracked page stats and analytics to determine project success
• Addressed day-to-day issues with timely action while focusing on bigger milestones

Web Content & Media Manager

Focused on curating content on technical topics related to 12-volt and car audio.

• Was collaboratively responsible for 95% of text content on eCommerce website
• Created compelling and in-depth descriptions for hundreds of products annually
• Maintained and created content for 3 partnership forums involving daily interaction
• Kept a weekly blog and created video script copy for high traffic YouTube channel
• Won X-Factor of the year award from CEO

Sales Associate

Worked as an automotive tire technician before moving into a sales and customer support role.

• Produced highest grossing monthly sales on numerous occasions
• Provided excellent sales support and knowledge of products
• Reconciled inventory counts for thousands of automotive products monthly
• Trained and promoted rapidly from manual labor position to sales and service

College of The Canyons